What #VATsTheProblem means for hospitality labour planning
Tom Kerridge is spearheading #VATsTheProblem, a hospitality campaign calling for the UK Government to reduce.
Forecast trade, plan labour, control wage %, then build the rota.
Tom Kerridge is spearheading #VATsTheProblem, a hospitality campaign calling for the UK Government to reduce.
Large pub estates often talk about operational discipline: investing in the right sites, controlling costs, watching.
HMRC has published guidance for a temporary reduced VAT rate for certain children's meals and family attractions.
Special menus, chef collaborations, tasting nights and themed suppers can help pubs stand out.
New drinks trends can create useful demand, but only if the rota supports the offer.
Pub closures are rarely caused by one issue.
Rain can change hospitality demand quickly.
Major football fixtures can change the whole shape of a trading day.
A strong Friday can make the weekly forecast look healthy while the rota is still wrong.
Bank holidays can bring valuable extra trade for pubs, but they also expose weak rota planning quickly.
Reducing labour cost should not mean weakening service.
Many cafes have a clear trading rhythm: breakfast rush, lunch peak, afternoon dip, then close-down.
Labour is one of the biggest controllable costs in a pub.
Pubs, bars and cafes are shifting from hiring more staff to helping existing teams work smarter.
Purpose-driven venues build deeper connections with guests and communities.
Dietary transparency is now a core hospitality expectation.
No-shows and booking inefficiencies are expensive.
Guests are increasingly comfortable ordering, paying and checking information digitally.
Energy cost is not just an overhead.
Many venues are adopting hybrid models: coffee shop in the morning, co-working space in the afternoon and wine bar at.
Food waste is both a sustainability issue and a margin issue.
Beer and cider trends show a continuing appetite for variety.
Functional drinks are designed around relaxation, focus, mood or wellbeing.
Drinkers are exploring global spirits and heritage brews, from coffee-spirit cocktails to regional beers and fruit.
It is not only about how many pints you pour.
Hospitality is demanding work.
Unique events are a powerful way to attract guests and build community.
Guests increasingly want experiences that engage all their senses.
Rising labour and operating costs mean that relying on higher menu prices alone will not keep margins healthy.
Spirits can feel expensive to customers, especially when budgets are tight.
More guests are moderating their alcohol intake, and many still want interesting drinks when they choose not to drink.
In pubs, cafes and bars, engaged staff create the atmosphere guests remember.
The hospitality market is polarising.
Ready-to-drink cocktails are growing because they offer speed, portion control and consistency.
Food waste is costly and unsustainable.
Small plates, sharing dishes and snack-style menus give guests more flexibility.
AI is moving from dashboards to decision support, helping small venues turn insight into action.
Stocking the right mix of drinks is just as important as scheduling staff.
Hiring is tough and wages are rising.
Energy savings are not only about equipment.
Today's patrons increasingly want to support sustainable businesses.
UK tipping rules are an important compliance area for cafes, pubs and bars.
Many pubs and cafes juggle separate POS, booking and scheduling systems.
Even as budgets tighten, guests still seek memorable nights out.
Health-conscious consumers are shaping menus and experiences.
Hospitality is a people business, but that does not mean every scheduling decision should be manual.
Planning shifts is not just about filling boxes on a spreadsheet.
Hospitality staff turnover is costly and disruptive.
Pubs, bars and cafes live and die by their ability to match staff to demand.
Seasonal peaks and special events can make or break a hospitality week.
For years, hospitality managers have relied on spreadsheets to create weekly rotas.
UK pubs, bars and cafes are facing renewed pressure from rising wage costs, tighter employment expectations and ongoing.
Labour costs are among the biggest expenses in hospitality.